7745AR - Help Desk Support - Little Rock AR

Position Title: Help Desk Support

Positions #: 4

Location: Little Rock AR

Duration: 6 Months

All-inclusive C2C Rate Cap: $20/hr

 

Comments:

·         Start Date is 09-Nov-2009.

·         Please revert with all the following information in one go to get precedence in processing: qualified resumes per under-mentioned requirement, consultant’s best all-inclusive C2C hourly rate, availability, and direct contact information.

 

Job Description:

·         The client is seeking Call Center Agents to assist end users in navigating through the roll-out of a new web based application.

·         The Call Center Agents will be trained and will be responsible for guiding Customers through the system, answering questions and escalating unresolved issues to the next level of support.

 

Required Education, Experience & Skills :

·         2 year college degree or equivalent technical study

·         Excellent oral and written communication - Required - 5 Years

·         Application Call Center Support - Required - 2 Years

·         Working with end users - Required - 3 Years

·         Problem solving and follow-up skills - Required - 3 Years

·         Multitasking - Required                  

·         Ability to learn new systems - Required                  

 

Many thanks,

Rajesh Jain
Software People Inc.
www.softwarepeople.us
rajesh.jain@softwarepeople.us

Certifications: SBA 8a/SDB, WBENC, NYC MWBE, Empire State MWBE

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