Need Remedy Administrator

Remedy Administrator

Location: Alpharetta, GA

Length: 6 months

Start: ASAP

Interview: phone

Rate:  OPEN

 Description of Roles:

 a) Remedy Admin -  Total Experience 8 yrs. Remedy Experience 3-5 yrs

 b) Remedy Support Analyst - Total Experience 5 yrs. Remedy Experience 2-3 yrs

 c) Skills -

·          implementation and administration experience Remedy IT Service Management, Remedy Service Desk, Remedy Change Management, Remedy Asset Management & SLA Management

§  Systems Administration experience with solution with special emphasis on development/tailoring the data and workflows around each of these modules

§  Must be familiar with API's used in the application

§  Must understand Database terminology and structure

§  Must be familiar in working with common components of a Database

§  Must be able to perform server installations, upgrades, client installations, and upgrades

§  Must be able to create an ODBC and other database connections

§  Basic Web technology experience

§  Experience in data gathering, manipulation, analysis, and presentation using various tools such as Excel, Access, Powerpoint and SQL Server

§  Understanding of SQL databases

§  Understanding of Windows OS Platforms such as Windows Vista, XP, 2000/2003 Server, AIX, Solaris & Unix/Linux

§  Working knowledge of network infrastructure

D) Broad Responsibilities:

·         Provide technical and functional application support for the Remedy Application

·         Run routine maintenances procedures and health checks to insure the proper operation of the portal.

·         Advise on and resolve chronic issues.

·         Ability to understand custom code, trace errors and analyze system for design changes to ensure integrity, performance, accessibility, and recoverability of data.

·         Manage/coordinate resolution of complex production support issues through completion.

·         Work with other application support team members to troubleshoot issues and ensure operational readiness as it relates to integration with upstream and downstream systems. 

·         Manage relationship/escalation to vendor Remedy as it relates to issues with configuration of the applications.

·         Assist with proactive capacity planning for the Portal environment as usage and interdependencies grow.

·         Evaluate impact of patches to the application.

·         Define and implement monitoring requirements to identify issues before they are reported by end-users.

·         Maintain application support documentation.

·         Act as on-call after hours support on a rotating basis addressing critical and high-priority issues opened for other business critical applications.

·         Deploy and validate changes to production during non-peak business hours.

·         Train team members and provide guidance, as needed for shared on-call duties

·         Other IT Support related tasks as deemed appropriate by management.

 Sareen Bhaskaran
Resource Manager
Prosoft Cyberworld Group
630-371-0530 ext 145
sareen@prosoftcyberworld.com
YAHOO IM:  sareen_prosoftcyberworld

PLEASE MARK A CC TO recruitersareen@gmail.com