7827PA - Help Desk Analyst - Harrisburg PA

Position: Help Desk Analyst

Location: Harrisburg PA

Duration: 8 Months

Start Date: 02-Nov-2009

All-inclusive C2C Rate Cap: $25/hr

 

Comments:

·         Please revert with qualified RESUME per under-mentioned requirement along with all the following INFORMATION and the SKILL MATRIX in one go to get precedence in processing:

o   Consultant’s Full Name:

o   Direct Phone Number:

o   E-mail ID:

o   Last 4 digits of SSN (for creating unique ID):

o   Citizen Status / Work Authorization:

o   Employer’s Name, if employed:

o   Whether Independent Contractor?

o   If yes, specify whether incorporated, 1099/Self-Employed?

o   All-inclusive Hourly Rate:

o   Availability:

 

Position Overview:

·         The Help Desk Analyst provides Technical Assistance support to Customized Software Application.

·         Provides technical assistance, support, and advice to end users for Custom Built Homeless Management Information System (HMIS) and Homeless Prevention and Reporting Program (HPRP) systems.

·         Provides hands-on technical assistance to business and technical users.

·         Investigates and resolves custom built system problems of users.

·         Serves as a contact for level 1 support.

·         Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.

·         Determines whether problem is caused by hardware, software, or system.

·         Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

·         Talks with technical and non-technical co-workers to research problem and find solution.

·         Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.

·         Experienced with a variety of call-tracking software and systems.

·         Reads trade magazines and engages in independent study to maintain current industry knowledge.

·         Follow quality standards, and displays strong customer service skills.

·         Complete assigned tasks.

Skill Matrix:

	Required/ Desired	Amount of Experience	Candidate Experience	Last Used
·         Strong Communication Skills	Required
·         Use of Computer systems	Required	1  Years
·         Use of Office 2007; Word; Excel and PPT	Required	1  Years
·         Use of online technical assistance tool	Required	6  Years
·         Strong Customer Service skills	Required	1  Years
·         Strong Organization skills	Required
·         Prior Help Desk experience	Highly desired

 

Many thanks,

Rajesh Jain
Software People Inc.
www.softwarepeople.us
rajesh.jain@softwarepeople.us

Certifications: SBA 8a/SDB, WBENC, NYC MWBE, Empire State MWBE

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