SAN-1013105-Voice/Network Engineer

Hi,

     This is Vyhsam from Sriven Infosys Inc, looking for consultants for below requirement.

 

Voice/Network Engineer

located in Madison, Wisconsin

-12 month contract duration.

 

-SME level knowledge of IP Telephony, TDM based Telephony, routing and switching, VoIP network design and knowledge of call processing architectures.

-Provide high level technical support for IP Telephony systems globally. 

-Play a key role in the development of strategies and implementation of IP telephony and unified messaging technologies.  Improve the management, monitoring, performance and growth of the rapidly expanding VoIP infrastructure. 

-Closely works with technical teams and designated groups in the development and implementation of telephony based business solutions.  

-Consult, design, implement, maintain and support the firm's telecommunications infrastructure. ---This includes system administration, troubleshooting, analysis, testing, research, training, problem solving, technical support, development, and testing/deployment of new applications, hardware, and systems.
-Incumbent is responsible for establishing project plans, schedules, and documentation including support processes and operating procedures.

-Function as an internal consultant and resource to others in the department as it relates to current and future telecommunications infrastructures.

-Serve as a project lead on tasks and initiatives of varying size being responsible for the coordination and overall project management as assigned by the Telecommunication Supervisor or Manager of Network Services/Director of Operations. 

-Experience in a multi-site implementation greater than 50 sites. 

-Must have experience supporting small to medium size call centers.

 

 

RESPONSIBILITIES/REQUIREMENTS:

-Provide Installation / Operations Support

-Evaluate, design, analyze, and maintain IP Telephony across an enterprise

-Analyze project needs/requirements and recommend systems to enable enterprise integration of IPT systems and hardware.

-Demonstrate proficiency with the design, provisioning and troubleshooting of WAN technologies such as T1/T3 circuits, frame relay, MPLS, HDLC, PPP and ISDN PRI/BRI

-Definition of project requirements

-HW, OS, and additional SW requirements

-Develop, update, and audit IPT documentation Comprehensive knowledge of emerging network technologies and protocols

-Call processing architecture

-Telephony conversion / migration

-Design scalable dial plans

-Configure voice VLAN

-Configure LAN and WAN QoS

-Integration with traditional systems

-Configure analog, digital (TDM & SIP) PSTN gateways

-Integration with Active Directory / LDAP

-Configure multi-tier call center, call groups, etc

-Managing creation of new user environment

-Improve the management, monitoring, and performance of existing IP Telephony infrastructure

-Make sure products are installed, and configured, correctly

-Management and resolution of help desk tickets

-Creation of operations standards and processes

-Training and mentoring to develop team members

-Install, configure, optimize, and maintain all Cisco Unified Call Managers, voice gateways, and Unity systems

-Provide 2nd and 3rd tier support for corporate and campus IP Telephony

-Cisco CVP IVR and Cisco ICM

-Cisco Unified CallManager/CallManager Express Systems

-Cisco Unity

-Additional applications, such as IPCC, Cisco CTI applications, GED 125 interface

-Network-based SIP trunking utilizing Session Border Controller and SIP Proxy

-QOS to enable VoIP applications

-Experience designing Cisco IP Telephony solutions by translating business requirements into -project plans through implementation of Cisco IP Telephony applications including Cisco ------------CVP/ICM Enterprise call routing, Unfied CallManager/CallManager Express, Cisco Unity Messaging, Cisco IPCC, SRST.

-Analysis, Design and integration of Cisco IP Telephony applications into Enterprise VoIP infrastructure.

-Cisco Unity in configurations supporting Voice Messaging, Unified Messaging with Notes/Exchange, or Integrated Messaging with IMAP

-In-depth, advanced knowledge of and ability to configure voice services on all Cisco LAN/WAN hardware including: ISR Router / Gateways, and Catalyst switches

-Experience in a multi-site implementation (greater than 100 sites).  Experience with larger implementations highly desirable.

-Prepare documentation detailing configuration of deployed solution

-Possess business and technical analytical skills to analyze, identify, design, implement and develop comprehensive support processes to resolve complex operational issues involving multi-tiered Cisco IP Telephony applications.

-Demonstrate knowledge of call center operational dynamics as it relates to design, and implementation of ACD, CTI, Network Routing, Reporting utilizing Cisco Unified CCE solutions.

-Demonstrate Proficiency with the design, installation, configuration, troubleshooting, and monitoring of core LAN/WAN services.

-Demonstrate Proficiency with the design, provisioning and
troubleshooting of WAN technologies such as T1/T3 circuits, frame relay, MPLS, HDLC, PPP and ISDN PRI/BRI.

-Configure analog, digital (TDM & SIP) PSTN gateways

-Strong knowledge of ISDN/QSIG and SIP Trunks

-Prior experience integrating into Active Directory

-CCNA or CCVP Certification is a plus

-SIPX experience is a plus

-Linux and Open Source experience is a plus

-Fast learner that adapts well to changes

-Excellent communication skills

-Certifications required

 

 

Thanks & Regards
Vysham
Technical Recruiter
Sriven Infosys INC
Voice : 212-999-6251 Ext: 219
Alt : 646-644-2894
Fax :212-658-9460
vysham@sriveninfosys.com

IM: vysham2501@yahoo.com;

vysham.sriveninfosys@gmail.com;
www.sriveninfosys.com

 

Sriven Infosys Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, citizenship, disability, age, military or veteran status, and other characteristics.
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