SAN1014101- UI Developer (customer/user research and interaction design)
Hi,
This is Vysham from Sriven Infosys Inc, looking for consultants for below requirement.
Position: Customer Experience Researcher and Designer (Usability)
Length of contract: 6+ months
Location:
Job Description: Customer Experience Researcher and Designer to engage in the design and development of differentiated “Service Experience Types” (SET) .
The Service Experience team is looking for a part-time resource, working not more than 20hrs/week on the project.
Responsibilities:
* Customer Research & Experience Design
- Develop research plans by collaborating with other disciplines such as Market Research
- Drive customer research and insight studies related to discovery and understanding of important unsolved and unmet problems & needs.
- Analyze and synthesize qualitative and quantitative information
- Discover and define important unmet needs and critical insight into customer/partner behavior around problems, workflows and situations ...both white space or targeted/defined areas
- Present results of research efforts, creating both compelling presentations and experience design/offering recommendations, write research reports, and present the results to the stakeholders
- Provide concrete, actionable recommendations to the SET team
* Collaborate & Influence
- Engage customers, partners and 3rd party influences in research, discovery and design to gain their trust and ability to draw deep insight to influence our offerings and customer experience.
- Work with the team and key stakeholders to understand and promulgate a strong vision for user experience
* Apply Best Practice
- Apply knowledge of usability, human factors, experimental or cognitive psychology, ethnography, anthropology, and the user-centered design process to experience design
Must have skills:
- Analytic and strategic thinking based on deriving insights from disparate pieces of information and translating those insights into potential opportunities
- Applies and advocates design principles and iterative design processes.
- Comfortably moves between highly varying levels of abstraction from business strategy to product strategy to high level technical design to implementation.
- Creates visualizations of concepts and ideas that help facilitates generation of solutions and creates shared vision.
- Cultural empathy and ability to understand people’s emotions and values ability to locate and position Cisco offerings within a wide ecosystem and real-world context. Sensitivity to cultural norms and understanding why user experiences might succeed or fail in a geographical theater or market.
- Excellent moderating, listening and observational skills. Ability to enter new environments and quickly establish rapport.
- Experience in setting up research schedules and logistics, writing screeners, discussion guides, etc.
- Up to date with relevant customer research, design and industry trends
Collaboration
- Excellent collaboration skills. Enjoy working closely with others, respectful of other perspectives.
Execution
- Create estimates of schedules, work plans and deliverables for projects, communicate issues and risks.
- Create reasonable estimates of schedules, work plans and deliverables for their work.
- Organized, self-directed, efficient and able to manage complex projects in a timely manner
Communication & Documentation:
- Creates clearly documented designs that effectively communicate to both technical and non-technical audiences. These should clearly articulate the applicable objectives, requirements, design principles and rationale.
- Creates and maintains comprehensive design documentation (e.g. specifications, diagrams, prototypes, other assets).
- Excellent verbal and written communication and presentation skills
- Language skills: English, other.
Measurement:
- Attention to metrics - collect, analyze, and report ease-of-use and other key metrics and use these metrics to identify areas for improvement
Education:
* Master's or PhD in design, the social sciences, HCI or related fields, or related experience
Experience:
* Minimum 7+ years experience in customer/user research and interaction design.
* Senior-level research and design experience in very early stage concept testing
* Track record of successful team leadership, especially on cross-functional innovation teams.
* Ability to build positive, collaborative relationships across teams/groups/functions through facilitative leadership
* Excellent command of: user experience methods, design principles, problem-framing skills, verbal and written communication skills
* Proven experience delivering products and services to the market
* Strong experience with using customer experience delight metrics to measure progress and guide development of the customer experience.
* Proficiency with user experience research and design tools: Visio and drawing tools, storyboarding tools, remote testing tools, usability lab.
* Proven experience with design documentation and communicating designs to cross-functional audiences.
* Determining project leverage points through root cause analysis.
* Vetting customer needs and criteria through contextual research, rapid concept testing, and end-to-end workflow analysis.
* Narrowing project goals and concepts through customer feedback.
* International work or travel is a plus.
Thanks & Regards
Vysham
Technical Recruiter
Sriven Infosys INC
Voice : 212-999-6251 Ext: 219
Alt : 646-644-2894
Fax :212-658-9460
vysham@sriveninfosys.com
IM: vysham2501@yahoo.com;
vysham.sriveninfosys@gmail.com;
www.sriveninfosys.com
Sriven Infosys Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, citizenship, disability, age, military or veteran status, and other characteristics.
We help our clients, employees & partners compete and win!
*************************************************************************************************************************
If wanted to be Removed,Plz reply in the subject line "Remove". Sorry for the inconvenience caused
0 comments:
Post a Comment