7827PA - Help Desk Analyst - Harrisburg PA

Position: Help Desk Analyst

Location: Harrisburg PA

Duration: 8 Months

Start Date: 09-Nov-2009

All-inclusive C2C Rate Cap: $27/hr

 

Comments:

·         F2F is required which the candidate will have to appear for at his/her own expense.

·         Position is located in downtown Harrisburg. Candidate would be responsible for own parking.

·         Please revert with qualified RESUME per under-mentioned requirement along with all the following INFORMATION and the SKILL MATRIX in one go to get precedence in processing:

o   Consultant’s Full Name:

o   Direct Phone Number:

o   E-mail ID:

o   Last 4 digits of SSN (for creating unique ID):

o   Citizen Status / Work Authorization:

o   Employer’s Name, if employed:

o   Whether Independent Contractor?

o   If yes, specify whether incorporated, 1099/Self-Employed?

o   All-inclusive Hourly Rate:

o   Availability:

 

Position Overview:

·         The Help Desk Analyst provides Helpdesk Level 2 Support.

·         4 year college degree in field of specialty or equivalent education and experience combined

·         Calls software and hardware vendors to request service regarding defective products.

·         Acts as a subject matter expert for one or more custom or COTS applications.

·         Talks to programmers to explain software errors or to recommend changes to programs.

·         May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.

·         Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.

·         Write software and hardware evaluation and recommendations for management review.

·         Write or revise user-training manuals and procedures.

·         Develops training materials, such as exercises and visual displays.

·         Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training.

 

Skill Matrix:

	Required/ Desired	Amount of Experience	Candidate Experience	Last Used
·         Technical Assistance for custom built application	Required	1 Year
·         Exp with use of WebEx or any type of Webinar training	Highly Desired	6 Months
·         Experience with performing on-site training	Required	6 Months
·         Previous exp updating Training manuals	Highly Desired	6 Months
·         One to one Technical Assistance exp	Required	1 Year
·         Test the Custom Built application	Required	1 Year
·         Prior Help Desk experience	Required	1 Year

 

Many thanks,

Rajesh Jain
Software People Inc.
www.softwarepeople.us
rajesh.jain@softwarepeople.us

Certifications: SBA 8a/SDB, WBENC, NYC MWBE, Empire State MWBE

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