| 27 November 2009 Welcome to VanillaPlus Bites, the monthly html,
communications industry news service Headlines Sponsors A Big Thank You to our sponsors Redknee, Comarch and Convergys for their help in bringing you VanillaPlus Bites. | 
| Redknee is a leading global provider of innovative communication software products, solutions and services. Redknee's award-winning solutions enable operators to monetise the lifetime value of each subscriber transaction while personalising the subscriber experience to meet mainstream, niche and individual market segment requirements. Redknee's revenue generating solutions provide advanced converged billing, rating, charging and policy for voice, messaging and new generation data services to over 70 network operators in over 50 countries. For more information, go to www.redknee.com |  |  | Since 1993, Comarch has been specialising in designing, implementing and integrating solutions and services for telecommunications operators. Experience gained throughout this period, in addition to its knowledge of the latest industry trends, led to the development of a wide customer portfolio that spreads across four continents and includes the biggest market players: T-Mobile, Vodafone, and Telefonica O2, as well as MVNO operators such as Auchan Telecom, France. Comarch’s offering for telecom operators is primarily addressed to fixed, cable and broadband operators, mobile operators, wholesale departments, MVNO/MVNE operators, ISPs and VoIP operators and content providers and IPTV operators. More information can be found at: http://www.comarch.eu/telecommunications
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| Convergys is a leading global provider of software and services to the telecommunications industry. With more than 25 years of experience, gained from working with leading companies in more than 70 countries they serve some of the world’s largest and best-known brands in fixed-line, mobile, cable, content, Internet, and satellite services. The Convergys portfolio of Smart Solutions for intelligent rating, billing, and BSS enables clients to create, differentiate and monetise their service offers. Convergys Smart Solutions and Smart Apps help clients drive revenue growth and market share, improve time-to-market for new offers and services and deliver a consistently excellent customer experience. More information can be found at: www.convergys.com | | Free LIVE Webinar
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Yogen Patel
VP, IM line of business, Convergys Corporation | Convergys to host on Wednesday 2 December
14:00 London, 15:00 Paris, 10:00 New York, 18:00 Dubai
Moderated by VanillaPlus, Convergys will be hosting the next in our series of live 'Thought Leadership' Webinars on Wednesday 2 December at 14:00 GMT (15.00 CET). TOPIC: How Product Catalog and PLM Solutions Can Simplify and Accelerate New Product Launches SPEAKER: Yogen Patel, VP, IM line of business, Convergys Corporation MODERATOR: Jeremy Cowan, Editorial Director, VanillaPlus Attendance is free, click here to register. | | Contract News: ECtel announces US$21m agreement to be acquired by cVidya Networks Merger creates one of the world’s largest revenue assurance and fraud management companies
As reported exclusively by VanillaPlus (www.vanillaplus.com) on 8 November 2009, and subsequently on Yahoo! Finance on 22 November, ECtel a leading global provider of Integrated Revenue Management (TM) (IRM®) solutions for communications service providers has now confirmed that it has entered into a definitive merger agreement for its acquisition by cVidya Networks Inc, a global leader in telecom revenue management, risk management, and dealer management solutions.
In an all cash transaction valued at US$21 million (less transaction expenses of approximately $430,000), this merger will create one of the world’s largest Revenue Assurance and Fraud Management companies.
Powered by Telmap, Ruta Movistar offers search, mapping and GPS navigation featuring in-car 3D maps with text-to-speech technology, daily updated speed camera alerts, traffic reports with alternative route options and a dedicated guidance mode for pedestrians.
www.cvidya.com www.ectel.com
Contract News: Google buys Admob for US$750m  | Google sets its sights on lucrative open mobile platform
Google has agreed to acquire AdMob, the mobile display advertising company based in San Mateo, California, for $750 million. AdMob was founded in 2006 by Omar Hamoui when he couldn't find good ways to generate traffic for his mobile site. For advertisers who want to reach users when they are engaged with mobile content, it is intended that the deal will bring better, more relevant ads and greater reach, as well as more interesting and engaging ad formats.
Said Google's Susan Wojcicki, vice president, Product Management, "AdMob has built a thriving company with great mobile advertising products, and we are looking forward to having them join the Google team and work with us on the future of mobile advertising. We've written in the past about how mobile phones are becoming an increasingly indispensable part of our daily lives, and we continue to see how great devices with full Internet browsers and vibrant app marketplaces are driving an explosion of usage."
However, Google believes that, despite the enormous growth in mobile usage and the substantial investment by many businesses in the space, the mobile web is still in its early stages. It maintains that great mobile advertising products can encourage more growth in the mobile ecosystem. For publishers of mobile websites and applications, the aim is to deliver better products and tools and more effective monetisation of their content - allowing them to focus more on their users and less on how to generate revenue.
www.google.com
Contract News: M2 Global Ltd acquires Altair Technologies Ltd and forms M2 Europe Acquisition creates powerful global competitor in prepaid
M2 Global, Ltd has announced that it has acquired UK-based Altair Technologies, Ltd and formed M2 Europe to manage the new company and solidify its presence in Europe as a leading prepaid debit card program manager and processor. Altair is a specialist in prepaid card program design, implementation and management and the acquisition will further strengthen M2 Global’s customer base and market position.
Joel Harris, president of M2 Financial and the new CEO of M2 Europe, comments, “under the M2 Europe banner, we look forward to the continued development and improvement of the prepaid card processing business. Altair’s processing certifications, intellectual property and technical expertise will provide additional building blocks for future products and position us to address emerging opportunities in the rapidly growing global prepaid market”.
www.M2-Global.com
Contract News: BMC Software to acquire Tideway Acquisition aims to assist BMC to round its business service management platform
BMC, a leader in Business Service Management has entered into a definitive agreement to acquire privately held Tideway Systems Limited, a leading provider of IT discovery solutions.
The acquisition will complement BMC’s business management platform and enable it to offer customers greater visibility into their data. This will help reduce the time and costs associated with modeling, managing and maintaining applications and services, particularly as more and more enterprise customers opt for cloud-based services.
www.bmc.com
Company News: Ixia to buy Agilent Technologies’ N2X Data Network Testing product line Acquisition extends Ixia’s market leadership in global converged IP network testing
Ixia, a leading provider of IP performance test systems and service verification platforms for IP-based infrastructure and services has signed a definitive agreement with Agilent Technologies Inc. a leading measurement company providing core electronic measurement solutions to the communications industry, under which Ixia will acquire Agilent’s N2X Data Networks Product Line for $44 million in cash.
“This strategic and decisive move accelerates our growth, captures additional market share and positions Ixia to offer even greater value to our global customers and partners," said Atul Bhatnagar, President and CEO of Ixia. “With our number one position in high speed Ethernet (10/40/100 Gbps) IP testing, we will leverage the N2X products and customer base to further penetrate markets, particularly in EMEA and Asia.”
In addition to strong broadband and carrier access protocol expertise, the N2X is known in the industry for its intuitive and powerful user interface, and excellent software quality.
www.ixiacom.com
Contract News: XOX launches next generation mobile services with convergent payment methods in Malaysia XOX is first provider in region to offer mobile payment and access convergence
Computaris, a specialist system integrator for the mobile telecoms industry, and Highdeal, the world's leading provider of pricing and rating solutions, have announced that XOX Sdn Bhd, Asia's first next generation regional integrated telecommunications service provider, has deployed the Computaris Convergent Charging System (CCS) as its convergent billing platform. The Highdeal Transactive® suite manages prepaid, postpaid, and hybrid accounts.
XOX services unify the mobile and web experience, providing users with multiple channels of accessibility to their mobile and web services. XOX selected the Computaris and Highdeal product to ensure that users will be able to access their mobile services through both an internet and a mobile device based web services platform, with the convenience of a unified account - be it a postpaid, prepaid or hybrid.
www.computaris.com
Contract News: Tunisiana is first LHS customer to migrate to its latest version of BSCS iX billing and customer care system Flexible billing options and powerful marketing capabilities will reinforce position in an increasingly competitive market
LHS, part of the Ericsson Group and a leading provider of telecom billing and customer care systems across the wireless, wireline, and IP telecom markets worldwide, announced that Tunisiana, a leading Tunisian mobile operator, has selected BSCS iX Release 3, the latest version of LHS’ end-to-end billing and customer care solution, which is now generally available to customers worldwide.
Tunisiana’s decision to upgrade from an earlier version of BSCS was based amongst others on BSCS iX Release 3’s capacity to support full convergence and all-IP based next generation business strategies. This will enable Tunisiana to offer new and innovative products, as currently required in the face of difficult market conditions, now and in the future. The new billing platform will therefore play an integral role in the on-going strengthening of Tunisiana’s position in an increasingly competitive market.
www.tunisiana.com
Contract News: Latvijas Mobilais Telefons raises the bar for customer service in Latvia NSN to enhance service quality, improve network performance and reduce costs
The leading Latvian mobile operator, Latvijas Mobilais Telefons (LMT) has deployed a solution that will enable it to have real time visibility of its network and service performance. The Nokia Siemens Networks Serve atOnce Traffica solution will not only reduce costs through rapid problem detection and greater service standards but also help realise greater revenue through valuable customer insights.
The Nokia Siemens Networks’ Serve atOnce Traffica system is a real-time traffic monitoring and analysis tool for multi-technology, multi-vendor networks. The customer traffic monitoring and analysis software provides a detailed, real-time view to user activity and service usage throughout the network enabling the service provider to react to problems immediately.
“Customers today expect a broad service offering with the highest quality but at lower costs. We are constantly looking to adopt innovative solutions that will help us meet these customer needs efficiently and help improve customer service and loyalty. The Nokia Siemens Networks solution allows us to do just that by managing our network resources in a cost effective way and ensuring real time-view on subscriber activity and network performance,” said Gunars Danbergs, Technical Director, Latvijas Mobilais Telefons.
www.nokiasiemensnetworks.com
Contract News: Convergys implements enhanced Real-Time Convergent Charging Solution with NTELOS NTELOS, a leading provider of wireless and wireline communications services to consumers and businesses, is the first North American client to benefit from the recently enhanced Convergys system
Convergys’ Real-Time Convergent Charging system boasts improved scalability, reliability, and speed-to-market for communications service providers in their delivery of real-time services to their subscribers.
Increasing price competition for prepaid subscribers is leading to revenue erosion and subscriber churn among telecommunications providers. Convergys’ Real-Time Convergent Charging Solution enables providers to respond quickly to competition thanks to a flexible charging environment that enables the creation of compelling, fast-to-market service bundles and promotions targeting the most desirable prepaid subscribers.
NTELOS is using the convergent charging solution for real-time Intelligent Network call control, rating and charging, balance management, and customer care for its prepaid customer base. Convergys provides platform hosting and management of the solution for NTELOS in a service bureau environment.
www.convergys.com
Contract News: MYtv® in Ukraine deploys MaxBill product suite from LogNet Group MaxBill accelerates market penetration for newly launched satellite TV service
LogNet Group, a global provider of customer management and billing solutions for leading services providers, announced today that the company has deployed its MaxBill product suite for MYtv in Ukraine.
MYtv recently launched a new digital satellite television service in Ukraine. MYtv offers dozens of general entertainment and thematic channels and provides state-of-the-art features, such as interactive television (ITV), push video on demand (PVOD), pay per view (PPV) and integrated personal video recorders (PVR).
The MaxBill product suite deployed for MYtv covers all customer management and billing activities, including customer care, order management, trouble ticketing, product management, billing, invoicing and collection. As an integrated part of the deployment, LogNet implemented its MaxCatalog module. MaxCatalog provides MYtv with a centralised product catalog for dynamically managing the parameters of its tiered channel packages and content for video on demand and pay per view services. MaxCatalog enables MYtv to quickly adapt to changing market conditions and increase competitiveness.
www.lognet-systems.com
People News: Nakina Systems Corporation appoints new CTO  | | Doug Bellinger to join Nakina Systems from Sonus | OSS innovator Doug Bellinger will focus on technical strategy
Nakina Systems, the leading provider of applications that facilitate carrier network evolution, has announced the addition of OSS industry veteran Doug Bellinger to its team.
“With a long track record of providing management solutions for very large networks, Nakina has the technology that lets service providers control their data through network roll-outs and upgrades,” says Bellinger. “As CTO, I'll keep the technical focus on applications, because this gives service providers immediate operational benefits in the intelligent control of the network domains that support new service offerings.”
Doug is an accomplished motivator of technical and professional staff, with over 20 years of experience in telecommunications networking, service and network management. Doug was a co-founder of Atreus, which was acquired by Sonus in 2008. He has experience in all aspects of software product development and life cycle management. Doug previously held positions at Solect Technology, CrossKeys Systems, CADLink Technology and Newbridge Networks.
Prior to co-founding Atreus, Doug was also a founding member of CrossKeys Systems Corporation, a leading network and service management company that achieved IPO in 1997.
www.NakinaSystems.com
Product News: New Synchronoss platform aimed at OEMs, Service Providers and e-Tailers/Retailers ConvergenceNow® Plus™ v 2.4 offers automated customer activation process
Synchronoss Technologies Inc, a leading global provider of on-demand transaction management software platforms announced a new release version of its ConvergenceNow® Plus ™ software which provides OEMs, service providers and e-tailers/retailers the capability to accelerate the launch of a wide range of connected devices and services.
Global customers currently utilise Synchronoss’ on-demand subscription activation and management platform to accelerate and monetise their go-to-market with connected devices, such as smartphones, mobile internet devices, laptops, e-readers and other connected consumer electronics (ie, cameras and global positioning systems).
ConvergenceNow® Plus™ allows easy and seamless integration to retail and kiosk points of sale to facilitate prequalification and activation services for consumers.
www.synchronoss.com
Product News: CTI Group’s Proteus VoIP Quality Management System gains Cisco accreditation Accreditation backs CTI Group's leadership claim in the call management market
CTI Group, a provider of fixed, mobile and hosted call management and call recording applications, has announced that its Proteus VoIP Quality Management System (QMS) system has passed Cisco's stringent Interoperability Verification Testing (IVT) requirements. CTI Group's call management tool, designed to monitor and manage calls made over VoIP networks now comes with official certification for the latest offering; Cisco Unified Communication Manager 7.0 (CUCM).
CTI Group's Proteus VoIP QMS solution can be used by businesses to identify and eliminate unnecessary telecom expenditure, manage employee productivity, stop employee telephony misuse and identify calls unanswered by key groups such as sales. As the VoIP market begins to flourish, Proteus VoIP QMS goes beyond standard call logging and management by proactively monitoring and reporting on the performance of a VoIP network. The solution has already successfully been implemented together with Cisco's offering at several global sites including Harvey Nichols department store in the UK.
www.ctigroupuk.com
Product News: Martin Dawes Systems enhances eSuite to expand telecom self-service support for its customers eSuite 1.1 – Major new release improves usability and personalisation
Martin Dawes Systems, the award-winning vendor of customer management systems for the communications industry, has launched the latest version of eSuite, a unified framework for its portfolio of self-service applications. New features extend the power of eSuite for personalising and enhancing service provider support for business and consumer customers. This new release of the eSuite portfolio builds on its successful deployment with service providers worldwide, including AOL Broadband whose two million UK customers use SelfCare to manage their accounts.
Comprising SelfCare, an online account management tool; Analyser, a corporate bill analysis tool; and Web Chat, a text-based, real-time customer contact channel, eSuite helps service providers to reduce operational expenditure and deliver service excellence to customers.
www.martindawessystems.com
Event Diary - What's on in Telecoms IPTV Forum Asia
1-2 December, 2009
Intercontinental, Hong Kong, China
Official Media Partner: VanillaPlus
www.iptv-asia.com Telecoms Cost Allocation & Profitability
1-4 December, 2009
Crowne Plaza St James, London, UK
Official Media Partner: VanillaPlus
www.iir-events.com/IIR-conf/Telecoms/EventView.aspx?EventID=2392 How Product Catalog and PLM Solutions Can Simplify and Speed-up New Product Introduction Live Webinar
2 December, 2009 - 14:00 London, 15:00 Paris, 10:00 New York, 18:00 Dubai
Hosted by Convergys, moderated by VanillaPlus
Free to attend online
To register click here
www.vanillaplus.com
GSM 3G Middle East Telco World Summit
7-8 December, 2009
Dubai International Convention and Exhibition Centre, Dubai, UAE
Official Media Partner: VanillaPlus
http://me.comworldseries.com
Management World Americas
8-10 December, 2009
Orlando, Florida, USA
Official Media Partner: VanillaPlus
www.tmforum.org
How self-service billing can turn business relationships upside down
20 January 2010
14:00hrs London, 15:00hrs Paris, 09:00hrs New York, 18:00hrs Dubai
Hosted by Comarch, moderated by VanillaPlus
Free to attend online
Register here
Interconnection World Forum
25-28 January 2010
Radisson Blu Portman Hotel, London, UK
Official Media Partner: VanillaPlus
http://www.iir-events.com/IIR-Conf/page.aspx?id=24014
Telecoms Business Customer Summit
25-28 January 2010
Sheraton Park Lane Hotel, London, UK
Official Media Partner: VanillaPlus
www.iir-conferences.com/business GSMA Mobile World Congress 2010
15-18 February 2010
Fira de Barcelona, Montjuic, Spain
Official Media Partner: VanillaPlus
http://africa.comworldseries.com IPTV World Forum 2010
23-25 March, 2010
London, UK
Official Media Partner: VanillaPlus
www.iptv-forum.com
VanillaPlus Magazine Next Issue: Out 9 December, 2009 VanillaPlus print edition is now reaching further into EMEA than ever before with over 8,300 readers. This special edition of VanillaPlus will include an editorial ‘Curtain raiser’ on MWC including what to expect in Barcelona for 2010. So you will be reaching an even wider audience!
Make sure your company doesn't miss out on being seen by the key people in this industry in fixed and mobile communications, as well as gaining exposure at the leading events throughout the globe!
For more information on taking an advert, advertorial or Expert Opinion, contact Cherisse Draper on 44 (0)1634 243869 or email: cherisse@vanillaplus.com
Editorial Features in December include: - A Sneak Preview of Mobile World Congress, Barcelona in February
- Real-time charging: Don't drop your guard on cash
- Clock to LTE monetisation is ticking in real time
- Webinar preview: Enterprises - Are they customers or partners?
- Are you 'avoiding' revenue?
- Walking the tightrope of personalised subscriber data
- Customer Analytics: What's stopping operators?
- Privacy or targeted offers: What gets your vote?
Publication: Wednesday 9 December, 2009
To secure your copy of VanillaPlus Magazine subscribe (Free in Europe, Middle East and Africa*) at www.vanillaplus.com
*Terms & Conditions apply February 2010 Magazine Advertising Deadline: Monday 25 January 2010.
Email: cherisse@vanillaplus.com
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The Dreary But Important Small Print
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