Helpdesk level 1& level 2 support

Dear Himanshu,

I thought you would be interested to hear about this particular Contract position at a One of the world's largest financial services conglomerates.(the reference # for this position:15452)
Detailed Info: The candidate will serve as an application support/helpdesk analyst for business users
Primary responsibilities include, but are not limited to the following:
First point of contact for all user issues: Provide 1st and 2nd level Helpdesk/ application support for Investment Research users globally
Identify, troubleshoot, and resolve technology related issues called /emailed to the Helpdesk.
End-to-end problem management: Ensure all user issues are logged, escalated (when necessary), updated and resolved using the helpdesk problem management system (Virtual Tech)

Development/Computing Environment: Education: Bachelor's Degree
Experience: 3-7 Years
Fluency in English, working knowledge of a 2nd language (Spanish, Portuguese, Chinese, Japanese, etc) is a plus
Advanced Knowledge of Microsoft products (Windows 2000/XP, Office 2003 Suite (Word, Excel, Outlook, Access, PowerPoint)
Experience supporting Market Data Applications (Bloomberg, Thomson Reuters Products, FactSet, etc)
Knowledge of programming languages (VB, .Net, VBA), database applications is a plus
Exposure to Remote connectivity, Blackberry devices
Excellent analytical, problem solving and communication (written and verbal) skills
Outstanding Customer Service skills
Prior Helpdesk/Call Center/Customer Service experience is a plus
Willingness to learn and understand Investment Research and Analysis business terminology and applications supporting the business flow
Readiness/Ability to work rotating shifts (7am - 4pm / 9am- 6pm NYT, etc), and Weekend On-Call Support (about once every 7 weeks)
Skills Required for the position:Application Support, WINDOWS 2000, EXCEL, OUTLOOK, ACCESS, POWERPOINT, MARKET DATA, BLOOMBERG, BLACKBERRY ;VBA, VB.NET, SPANISH are optional.
This position is at a Tribeca 1, NYC location. It offers a competitive compensation.
Please contact me by email along with an updated resume, your current rate/salary & compensation requirements, as well as your citizenship status and availability if you are interested in this position. If you are not currently available, but know someone who is interested I would appreciate your referral greatly.

Also, If you don't want me to notify you of future job openings with our clients, please let me know. Just send me an email or call me at 212 616-4800 ext. 190.

Thank you,
Maxim Nikouline
Sr. IT System Administration/Recruiter
212 616-4800 ext. 190
mailto:max@sans.com
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