| 30 October 2009 Welcome to VanillaPlus Bites, the monthly html,
communications industry news service Headlines Sponsors A Big Thank You to our sponsors Redknee, Comarch and Convergys for their help in bringing you VanillaPlus Bites. | 
| Redknee's revenue generating solutions provide advanced converged billing, rating, charging and policy for voice, messaging and next generation data services to over 70 network operators in over 50 countries. Come see us in person for further discussions at AfricaCom in Cape Town November 11-12 at stand P52 or we can schedule an in-person meeting on our website. For more information, go to www.redknee.com |  |  | Since 1993, Comarch has been specialising in designing, implementing and integrating solutions and services for telecommunications operators. Experience gained throughout this period, in addition to its knowledge of the latest industry trends, led to the development of a wide customer portfolio that spreads across four continents and includes the biggest market players: T-Mobile, Vodafone, and Telefonica O2, as well as MVNO operators such as Auchan Telecom, France. Comarch’s offering for telecom operators is primarily addressed to fixed, cable and broadband operators, mobile operators, wholesale departments, MVNO/MVNE operators, ISPs and VoIP operators and content providers and IPTV operators. More information can be found at: www.telecoms.comarch.com
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| Convergys is a leading global provider of software and services to the telecommunications industry. With more than 25 years of experience, gained from working with leading companies in more than 70 countries they serve some of the world’s largest and best-known brands in fixed-line, mobile, cable, content, Internet, and satellite services. The Convergys portfolio of Smart Solutions for intelligent rating, billing, and BSS enables clients to create, differentiate and monetise their service offers. Convergys Smart Solutions and Smart Apps help clients drive revenue growth and market share, improve time-to-market for new offers and services and deliver a consistently excellent customer experience. More information can be found at: www.convergys.com | | Free LIVE Webinar
| 
Yogen Patel
VP, IM line of business, Convergys Corporation | Convergys to host on Wednesday 2 December
14:00 London, 15:00 Paris, 10:00 New York, 18:00 Dubai
Moderated by VanillaPlus, Convergys will be hosting the next in our series of live, 'Thought Leadership' Webinars on Wednesday 2 December at 14:00 GMT (15.00 CET). TOPIC: How Product Catalog and PLM Solutions Can Simplify and Accelerate New Product Launches SPEAKER: Yogen Patel, VP, IM line of business, Convergys Corporation MODERATOR: Jeremy Cowan, Editorial Director, VanillaPlus Attendance is free, click here to register. | | Contract News: Telmap selected to power Telefonica’s navigation service, Ruta Movistar Based on Telmap and Telefónica O2 group framework agreement
Powered by Telmap, Ruta Movistar offers search, mapping and GPS navigation featuring in-car 3D maps with text-to-speech technology, daily updated speed camera alerts, traffic reports with alternative route options and a dedicated guidance mode for pedestrians.
Telefónica subscribers will also benefit from access to relevant content including places and businesses, restaurant listings and reviews amongst other premium services. The services will be available on all GPS embedded phones and will be widely accessible on a subscription basis for consumers and Telefónica SME and corporate accounts.
The first devices from Telefónica embedded with the new Ruta Movistar powered by Telmap will be available in the market this autumn. The agreement with Telefónica is based on the O2 Telefónica group agreement that will continue to form a framework for future agreements between Telmap and Telefónica operations globally. www.telmap.com
Contract News: Firethorn provides mobile banking application to MetroPCS Downloadable mobile banking application helps customers manage accounts
Firethorn Holdings, LLC, a Qualcomm company, has announced an agreement with Dallas, Texas based MetroPCS Communications, Inc. whereby MetroPCS will offer mobile banking services to its customers through Firethorn’s Mobile Banking application. Firethorn’s Mobile Banking platform can now be downloaded for free by MetroPCS customers from the @Metro storeSM.
“The addition of Firethorn’s Mobile Banking application can provide millions of customers the opportunity to receive a balanced picture of their personal finances on their mobile device, so they can make real-time, informed purchase decisions,” said Tripp Rackley, president of Firethorn.
Consumers will be able to view their bank and credit card balances and history, make transfers between their accounts, and pay their bills securely from their mobile phones using a single PIN. They can also check rewards information and review targeted, timely offers from their financial institutions as part of the application’s evolving mobile commerce capabilities. www.firethornmobile.com
Contract News: Arieso completes largest rollout of ariesoGEO to date Arieso has announced its largest deployment yet, for a major European mobile operator
ariesoGEO will provide real-time information from every subscriber on the network, allowing the operator to make quick and accurate decisions on where to increase network capacity and improve performance. In addition ariesoGEO enables the operator to manage its VIPs and offer geographic based Service Level Agreements (SLAs) to its corporate customers, allowing specific customer buildings to be monitored for performance. ariesoGEO provides the customer experience down to every corporate building allowing dropped call rates, coverage, interference and many other customer centric KPIs to be measured. ariesoGEO uses data transmitted by mobiles in the normal course of conducting a call and requires no additional hardware, such as GPS in handsets, to operate in real time or historical analysis mode. By geo-locating tens of millions of calls per day, ariesoGEO creates a true-to-life picture of network performance as witnessed by subscribers,
whether they are indoors or outdoors, in business or residential areas, at any time. www.arieso.com
Contract News: NATO selects Polycom Telepresence for global collaboration  | Polycom reportedly saves NATO an estimated $51,000 in travel costs and 21,000 kg of carbon emissions per quarter
Deployed in six international locations, the Polycom immersive telepresence products join an existing deployment of Polycom video conferencing systems in use today at NATO headquarters and in outposts around the world. The technology is used daily for central command communications, emergency management, critical needs assessment, crisis communications, intra/inter-agency collaboration, workgroup collaboration and project management.
The geographic disparity among locations that made it difficult to bring teams together to manage programme issues such as budget requirements and technical concerns has been virtually eliminated through the use of immersive telepresence. For example, NATO recently replaced a series of quarterly in-person meetings with telepresence, resulting in estimated cost savings of $51,000, over 500 hours of travel time and 21,000 kg of carbon emissions for one quarterly session. www.polycom.com
Company News: Subex Ltd announces FY10 Q2 results Revenue for the period at Rs.1,097m
Subex Ltd, who deliver Operations and Business Support Systems (OSS/BSS) for communications service providers, today announced that it has recorded revenue of Rupees (Rs) 1,097.1m (US$ 22.38m) for the quarter ended 30 September 2009.
Product revenue for the period was at Rs. 897.12m (US$ 18.30m) contributing to 81.77% of the overall revenue for the period. The company saw a net loss for the quarter of Rs. 32m, a marked improvement on its 2008 loss in the same period of Rs. 716.9m.
Commenting on the business, Subash Menon, founder, chairman, managing director and CEO, said, “EBITDA has moved from 14% to 18%. Business has stabilised along with order intake, and the future looks positive.” www.subexworld.com
Company News: Telcordia's financial year saved by India, now talking to Google Focus on international mobile business nets Telcordia US$770m of annual revenue
Telcordia's decision to shift focus away from servicing old RBOC (regional Bell operating company) contracts, has paid off. The company has reported an increase of US$60m in annual revenue to US$770m from $710m in 2008. President and CEO Mark Greenquist picked out prepaid real-time charging (RTC) contracts in India and Brazil, along with April's number portability success in India, as drivers, on a recent analyst call.
Telcordia's business outside the US now provides over 20% of revenue, up from 12% three years ago, while the percentage from legacy RBOC contracts is now below 50%. The company's new India country head, service delivery solutions, Anuj Kapur has seen IDEA, Reliance, TTSL, Aircel and Unitech order Telcordia systems in 2009. Its other profitability strategies include attempting to partner IT firms to tap into 'global elite customers', according to CSO, Adan Pope. He told VanillaPlus that to diversify its customer base, Telcordia was in discussions with Google and other media firms, after years of sticking to its operator base. www.telcordia.com
Company News: IBM announces acquisition of Singaporean based RedPill Solutions Move designed to bolster analytics services
IBM has announced an agreement to acquire the business of RedPill Solutions, a privately-held company that provides advanced customer analytics services to businesses in industries such as financial services, telecommunications, technology and hospitality.
Analytics services are an integral part of IBM's Smarter Planet strategy, which helps companies turn information into a strategic asset, make smarter business decisions and better understand the outcomes of those decisions. The transaction further enhances IBM's consumer marketing and risk management capabilities in the previously mentioned industries.
Financial details were not disclosed and the transaction is expected to close later this year. www.ibm.com
Company News: BroadSoft buys Packet Island Acquisition aims to decrease cost and increase time to deploy VoIP
BroadSoft has announced it has signed a definitive agreement to acquire Packet Island, a provider of Quality of Service (QoS) assessment and monitoring products for real-time IP communications services.
BroadSoft's CEO, Michael Tessler said: "By joining forces with Packet Island, we can deliver network assessment, monitoring and analytical capabilities, which will ensure end-to-end carrier grade delivery of your VoIP and video service offerings.
"As companies shift to cloud-based models, service providers face challenges when it comes to guaranteeing Quality of Experience (QoE). Packet Island's lifecycle management approach to ensuring the delivery of superior, quality services will bring significant benefits to enterprise customers," Tessler concluded. www.broadsoft.com
Company News: Starhome expected to increase mobile operator's annual revenue by US$1m MNO reports roaming minutes increased by 47,000 per month since implementing Starhome products
After implementing Starhome's products, TelCell St. Maarten (TelCell), the Caribbean based mobile services division of the St. Maarten Group of Telephone Companies, has seen a spike in roaming revenue and an increase of more than 500,000 roaming minutes per year. An annual revenue increase in the range of $1 million is expected by TelCell.
With nearly half of the island's telephony revenue derived from inbound roamers, these deployments have played a key part in enabling TelCell to establish the infrastructure needed to maximise revenue from roaming. The products have been delivered as part of a fully managed service. www.starhome.com
People News: ARRIS names Sandra Howe SVP, Strategic Market Development  | | Sandra Howe joins ARRIS after 10 years with Cisco | ARRIS has announced that Sandra K. Howe has been named Senior Vice President of Strategic Market Development. Her responsibilities will focus on supporting and enabling the strategic initiatives of North American Cable Operators.
Prior to joining ARRIS, Howe worked in several positions for 10 years at Cisco supporting the company’s largest customer for whom she launched many new technologies including switched digital video (SDV), Digital Simulcast, digital video recorder (DVR), high-definition (HD) set-tops, high speed data and voice cable modems.
Before joining Cisco/Scientific Atlanta in 1999, Howe served as Regional Account Executive for Broadband Networks Inc. in State College, PA helping various cable operators deploy specialised voice, video and data networks. www.arrisi.com
People News: eema elects Jon Shamah and Robert Garskamp as new vice chairmen eema, the European association for e-identity and security, has appointed Jon Shamah and Robert Garskamp, with immediate effect, to the role of vice chairmen. They join the Board of Directors with representatives from UK, Russia, Belgium, Sweden and The Netherlands that shape eema’s campaign agenda, in the interests of its 160 member organisations.
Jon Shamah is a professional consultant and EMEA sales manager of the eSecurity division at BBS (Norway) and has expert knowledge of national e-ID schemes, e-Border initiatives and e-Passports. Robert Garskamp is a project manager at Everett, a consultancy organisation that specialises in identity and access management, SOA, security, application integration, search and portal solutions. www.eema.org
New Products: LSI and Accton announce platform for delivering IPTV and rich media services over broadband Collaboration to accelerate delivery of next-generation broadband access platforms
LSI Corporation and Accton Technology Corporation have announced the availability of a new, low-cost hardware and software platform that delivers IPTV (Internet Protocol Television) and next-generation, rich media applications over broadband access networks.
Based on LSI multicore communications processors (APP) and broadband access software, Accton's production-ready remote DSLAM solution enables OEMs to build products that service providers need to rapidly deploy triple-play services including voice, data and IPTV, along with online gaming and business applications.
"Only 3% of the world's households will have IPTV in 2013," said Elroy Jopling, research director, Gartner, Inc. "Worldwide subscriptions to Internet Protocol television services will triple from 19 million in 2008 to more than 60 million in 2013, a compound annual growth rate of 25%."
LSI and Accton, a leading provider of advanced networking technology based in Taiwan, have a long-standing relationship. The current collaborative effort provides VDSL2 (Very High Speed Digital Subscriber Line 2) and PON (Passive Optical Network) connectivity in remote DSLAM applications. www.accton.com and www.lsi.com
New Products: FTS introduces FTS Express™ A prepackaged billing and customer care appliance for entry-level operators and service providers
FTS, a global provider of billing, CRM and policy control products, has announced the launch of FTS Express™, a scalable and flexible billing and customer care system wrapped in a small appliance. This highly affordable, easy-to-deploy product has been specifically designed for entry-level ISPs and VoIP, WiMAX, Wi-Fi and IPTV providers that want to start small while building the foundation for future growth and expansion.
FTS Express is an all-in-one product for online charging, billing, AAA, balance management, customer care, and policy control. It comes ready with the necessary hardware and third-party software, can be configured without vendor support, and is offered in three packages: convergent prepaid/postpaid data; convergent prepaid/postpaid data and VoIP; and an advanced service provider package. www.fts-soft.com
New Products: Teradata and Microsoft launch new real-time information routing product Data warehouse will route real-time information onto analysts' dashboards
Teradata Corporation, which claims to be the world's largest company solely focused on data warehousing and enterprise analytics, has launched a business solution called Teradata Contact Center Intelligence for Telecommunications based on Microsoft Corp. business intelligence technologies. The product enables contact centre managers and business analysts at telecommunications carriers to examine detailed company data from all service channels, outside vendors and other enterprise data sources to understand both current operations and trends over time.
The cost of operating a telecommunications contact centre environment can be significant, ranging from US$100,000 to more than a billion dollars annually. Even small performance improvements can have a multi-million dollar impact. The solution brings together the Microsoft family of business intelligence products with direct connectivity to the Teradata enterprise data warehouse system to provide immediate access to high volumes of critical customer experience information and sub-second query response. www.teradata.com
Event Diary - What's on in Telecoms Rich Communications
4-5 November, 2009
Charles de Gaulle Airport Marriott Hotel, Paris, France
Official Media Partner: VanillaPlus
communication.imsvision.com Mobile Network Optimisation 2009
9-12 November, 2009
Sheraton Brussels Hotel, Brussels, Belgium
Official Media Partner: VanillaPlus
www.iir-mno.com AfricaCom
11-12 November, 2009
Cape Town, South Africa
Official Media Partner: VanillaPlus
africa.comworldseries.com IPTV Forum Middle East & Africa
15-16 November, 2009
Jumeirah Beach Hotel, Dubai
Official Media Partner: VanillaPlus
www.iptv-mea.com
Mobile 2.0 Content Services
23-25 November, 2009
Kempinski Bristol Hotel, Berlin, Germany
Official Media Partner: VanillaPlus
www.mobile2zeroconference.com Customer Segmentation & Intelligence
23-25 November, 2009
Hilton Kensington, London, United Kingdom
Official Media Partner: VanillaPlus
www.iir-events.com/IIR-conf/Telecoms/EventView.aspx?EventID=2358 Billing and OSS Telecom Forum
24-25 November, 2009
Radisson SAS Slavyanskaya Hotel, Moscow, Russia
Official Media Partner: VanillaPlus
boss-forum.ru/2009/en/ The 3rd European CxO Dialogue Telco Strategy
30 November - 1 December, 2009
Hotel Palace Berlin, Berlin, Germany
Official Media Partner: VanillaPlus
summits.econique.com/637.html?L=0 Mobile Termination Rates Compliance Forum
30 November - 1 December, 2009
Crowne Plaza St James, London, United Kingdom
Official Media Partner: VanillaPlus
www.iir-events.com/IIR-conf/Telecoms/EventView.aspx?EventID=2456 IPTV Forum Asia
1-2 December, 2009
Intercontinental, Hong Kong
Official Media Partner: VanillaPlus
www.iptv-asia.com Telecoms Cost Allocation & Profitability
1-4 December, 2009
Crowne Plaza St James, London, UK
Official Media Partner: VanillaPlus
www.iir-events.com/IIR-conf/Telecoms/EventView.aspx?EventID=2392 How Product Catalog and PLM Solutions Can Simplify and Speed-up New Product Introduction Live Webinar
2 December, 2009 - 14:00 London, 15:00 Paris, 10:00 New York, 18:00 Dubai
Hosted by Convergys, moderated by VanillaPlus
Free to attend online
To register click here
www.vanillaplus.com
GSM 3G Middle East Telco World Summit
7-8 December, 2009
Dubai International Convention and Exhibition Centre, Dubai, UAE
Official Media Partner: VanillaPlus
me.comworldseries.com
Management World Americas
8-10 December, 2009
Orlando, Florida, USA
Official Media Partner: VanillaPlus
www.tmforum.org
VanillaPlus Magazine Next Issue: Out 9 December, 2009 VanillaPlus print edition is now reaching further into EMEA than ever before with over 8,300 readers. This special edition of VanillaPlus will include an editorial ‘Curtain raiser’ on MWC including what to expect in Barcelona for 2010. So you will be reaching an even wider audience!
Make sure your company doesn't miss out on being seen by the key people in this industry in fixed and mobile communications, as well as gaining exposure at the leading events throughout the globe!
For more information on taking an advert, advertorial or Expert Opinion, contact Cherisse Draper on 44 (0)1634 243869 or email: cherisse@vanillaplus.com
Editorial Features in December include: - A Sneak Preview of Mobile World Congress, Barcelona in February
- Is real-time charging the most critical aspect of LTE?
- What should you look for in a Managed Security Service?
- Media & Entertainment: The new frontier for BSS and OSS providers?
- Is your SaaS provider a virtual extension of your network operations?
- Network sharing brings challenges for the Back Office
- Walking the tightrope of personalised subscriber data
- Customer Analytics: What's stopping operators?
- Fraud & Revenue Management is a lifetime task
- Cost-effective service delivery for Unified Communications
Publication: Wednesday 9 December, 2009
To secure your copy of VanillaPlus Magazine subscribe (Free in Europe, Middle East and Africa*) at www.vanillaplus.com
*Terms & Conditions apply December 2009 Magazine Advertising Deadline: Friday 27 November, 2009.
Email: cherisse@vanillaplus.com
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