Position: Help Desk Analyst
Location: Harrisburg PA
Duration: 8 Months
Start Date: 09-Nov-2009
All-inclusive C2C Rate Cap: $27/hr
Comments:
· F2F is required which the candidate will have to appear for at his/her own expense.
· Position is located in downtown Harrisburg. Candidate would be responsible for own parking.
· Please revert with qualified RESUME per under-mentioned requirement along with all the following INFORMATION and the SKILL MATRIX in one go to get precedence in processing:
o Consultant’s Full Name:
o Direct Phone Number:
o E-mail ID:
o Last 4 digits of SSN (for creating unique ID):
o Citizen Status / Work Authorization:
o Employer’s Name, if employed:
o Whether Independent Contractor?
o If yes, specify whether incorporated, 1099/Self-Employed?
o All-inclusive Hourly Rate:
o Availability:
Position Overview:
· The Help Desk Analyst provides Helpdesk Level 2 Support.
· 4 year college degree in field of specialty or equivalent education and experience combined
· Calls software and hardware vendors to request service regarding defective products.
· Acts as a subject matter expert for one or more custom or COTS applications.
· Talks to programmers to explain software errors or to recommend changes to programs.
· May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
· Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
· Write software and hardware evaluation and recommendations for management review.
· Write or revise user-training manuals and procedures.
· Develops training materials, such as exercises and visual displays.
· Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training.
Skill Matrix:
| Required/ Desired | Amount of Experience | Candidate Experience | Last Used | |
| · Technical Assistance for custom built application | Required | 1 Year | | |
| · Exp with use of WebEx or any type of Webinar training | Highly Desired | 6 Months | | |
| · Experience with performing on-site training | Required | 6 Months | | |
| · Previous exp updating Training manuals | Highly Desired | 6 Months | | |
| · One to one Technical Assistance exp | Required | 1 Year | | |
| · Test the Custom Built application | Required | 1 Year | | |
| · Prior Help Desk experience | Required | 1 Year | | |
Many thanks,
Rajesh Jain
Software People Inc.
www.softwarepeople.us
rajesh.jain@softwarepeople.us
Certifications: SBA 8a/SDB, WBENC, NYC MWBE, Empire State MWBE
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