Position: Help Desk Analyst
Location: Harrisburg PA
Duration: 8 Months
Start Date: 02-Nov-2009
All-inclusive C2C Rate Cap: $25/hr
Comments:
· Please revert with qualified RESUME per under-mentioned requirement along with all the following INFORMATION and the SKILL MATRIX in one go to get precedence in processing:
o Consultant’s Full Name:
o Direct Phone Number:
o E-mail ID:
o Last 4 digits of SSN (for creating unique ID):
o Citizen Status / Work Authorization:
o Employer’s Name, if employed:
o Whether Independent Contractor?
o If yes, specify whether incorporated, 1099/Self-Employed?
o All-inclusive Hourly Rate:
o Availability:
Position Overview:
· The Help Desk Analyst provides Technical Assistance support to Customized Software Application.
· Provides technical assistance, support, and advice to end users for Custom Built Homeless Management Information System (HMIS) and Homeless Prevention and Reporting Program (HPRP) systems.
· Provides hands-on technical assistance to business and technical users.
· Investigates and resolves custom built system problems of users.
· Serves as a contact for level 1 support.
· Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
· Determines whether problem is caused by hardware, software, or system.
· Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
· Talks with technical and non-technical co-workers to research problem and find solution.
· Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
· Experienced with a variety of call-tracking software and systems.
· Reads trade magazines and engages in independent study to maintain current industry knowledge.
· Follow quality standards, and displays strong customer service skills.
· Complete assigned tasks.
Skill Matrix:
| Required/ Desired | Amount of Experience | Candidate Experience | Last Used | |
| · Strong Communication Skills | Required | | | |
| · Use of Computer systems | Required | 1 Years | | |
| · Use of Office 2007; Word; Excel and PPT | Required | 1 Years | | |
| · Use of online technical assistance tool | Required | 6 Years | | |
| · Strong Customer Service skills | Required | 1 Years | | |
| · Strong Organization skills | Required | | | |
| · Prior Help Desk experience | Highly desired | | |
Many thanks,
Rajesh Jain
Software People Inc.
www.softwarepeople.us
rajesh.jain@softwarepeople.us
Certifications: SBA 8a/SDB, WBENC, NYC MWBE, Empire State MWBE
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